TCMLINK FBO ServicesSM
The TCMLINK network is a state of the art network designed to facilitate quality service to owners and operators of TCM products worldwide. The TCMLINK network uses modern electronic databases and communication systems to integrate the factory, TCM distributors, servicing FBOs and Aviator Services members to help to achieve our ultimate goal of providing quality, efficient and personalized service to TCM customers.
With the introduction of TCMLINK FBO Services in 1997, TCM began to identify and establish a network of FBO Services members worldwide to provide quality service to owners and operators of TCM products using an up to date electronic data base and personalized factory service resources. TCMLINK FBO Services Network members enjoy such features as:
When you become a member of the FBO SERVICE NETWORK, TCM will recognize your shop with a quality membership plaque and shop floor banner. And there is more. A training history of your technicians can be acknowledged on the TCM web-site for customer review. FBO SERVICES can help you get and keep business.
Dedicated Factory Service Staff Available: Members of our FBO SERVICES PROGRAM are provided with access to highly-trained technical staff located in our TCMLINK Global Customer Support Center. They will not only help you learn the system, but will assist you with your service and maintenance assistance needs. It's like having your own dedicated technical service representative at your facility.
Customized Web-Site for Ordering and Availability: Say hello to high technology in general aviation. For participating distributors, you can link your customized web-site to the ordering system wwwed by the factory. This function will allow you to view your distributor's inventory, access factory parts availability, and get the order right the first time. You can get real-time web access to the status of your parts and engine orders direct from the factory's computer network.
Financial Incentives for Support of TCM Products and Services: Certain financial incentives are available only to FBO Services Members. $200 rebate for referral to TCM Customer Support Center for factory engine installation.
Warranty Filing and Status Reporting: Your customized FBO SERVICES web-site will allow you to submit (coming soon) and track warranty claims on line. And it allows us to make sure the whole process goes smoothly from start to finish.
Automated SB/AD Compliance Matrix: Say goodbye to spending hours searching for service bulletins and airworthiness directives for an engine in your shop. In seconds FBO SERVICES provides you with a computerized list of all service bulletins and directives that apply to the engine on which you are working.
Access to Aviator Services Personalized Product Profile: Our TCMLINK system also keeps service information on member Aviators. When a member of TCM's Aviator Services Program stops by, you're in luck. FBO SERVICES provides you with access to the aviator's personalized-product profile for engine service and maintenance. You get everything you need to know without time-consuming research.
Two Free Annual Slots at TCM's Leading Service and Maintenance School: As a member of our FBO SERVICES NETWORK, you are entitled to send two representatives to our well-respected week-long training school at the factory in Mobile, Alabama. Your recurring training needs are satisfied in a high quality manner.
Instant Access to the Complete Line of TCM Service and Maintenance Data: You never have to worry about satisfying FAA requirements for the latest in TCM service and maintenance data. They are at your fingertips 24 hours a day, 7 days a week.
Trouble Shooting, Maintenance Schedules, and More: In FBO SERVICES you will find electronic search capabilities for engine trouble-shooting and maintenance tips and schedules. Our electronic Knowledge Center provides you not only with answers to frequently asked questions, but a format to submit questions that will be included in your system at a later date. And it's all backed by our toll-free dedicated factory support desk.
When you Become a Recognized Member of the FBO SERVICE NETWORK: You will receive recognition to post in your shop and a lot more. Your membership and the status of technicians in your shop that have received factory training will be acknowledged on the TCM web-site and is available to thousands of aviators. FBO SERVICES can help you get and keep business.
The annual membership fee for TCMLINK FBO Services is $240 and can be made in monthly payments of $20. But as an introductory offer, your first six (6) months of FBO Services membership is free!
There are certain Membership Obligations that are recommended for FBO Services membership. These include a list of minimum service tools and equipment that TCM feels necessary to service, maintain and repair Continental aircraft engines. You can review these obligations by clicking on the link above.
We are certain you will discover that TCMLINK FBO Services will prove to be a valuable tool in your business. If you are interested in becoming a part of TCMLINK FBO Services Network, you can click below and complete the membership profile or contact our dedicated FBO Service Desk at 1-800-326-0089.
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